Read the terms and conditions for using our website and services.
Introduction
These terms apply to work by Devon Traditional Thatchers in Devon and surrounding areas.
They apply when you request or accept our services.
About us
Business name: Devon Traditional Thatchers.
Trading name: Devon Traditional Thatchers.
Business type: Limited Company.
Website: devontraditionalthatchers.co.uk.
Contact: contact@devontraditionalthatchers.co.uk.
Phone: +44 1392 542510.
Scope of services
We provide thatch inspection, repair, and traditional thatching work.
We may also provide heritage restoration and fire safety improvements.
The exact scope is set out in your written quote or agreed schedule.
Terms and Conditions
Quotes and estimates
Quotes are based on information available at the time.
Hidden defects may only be visible once work starts.
If the scope changes, we will explain options and any cost impact.
Work only proceeds on the updated scope you approve.
Access and site conditions
You must provide safe access to the property and work area.
You must tell us about known hazards before the visit.
You must ensure pets and residents are kept clear of the work area.
We may pause work if conditions are unsafe.
Programme and weather
Dates are agreed in writing and may change due to weather.
Thatching is weather dependent and can be delayed by heavy rain or wind.
We will keep you updated if timings change.
Materials
We use materials appropriate to the agreed scope and roof condition.
Material choice may affect appearance, lifespan, and maintenance needs.
We will explain any material options we propose.
Payments
Payment terms are agreed in writing with your quote or booking.
You agree to pay invoices on the agreed terms.
Late payment may delay work or materials ordering.
Cancellations and postponements
If you need to cancel or postpone, tell us as soon as possible.
We may charge for committed time, materials, or supplier costs.
Any charges will be explained and supported by records where available.
Care guidance
We may provide care guidance after inspection or work.
Guidance is general and depends on roof condition and exposure.
You remain responsible for ongoing maintenance and checks.
No guaranteed lifespan
Thatch performance depends on weather, exposure, and past upkeep.
We do not promise a fixed lifespan or zero maintenance.
We do not promise insurance outcomes or premium changes.
Liability
We take reasonable care when providing services.
We are not liable for issues outside the agreed scope.
We are not liable for pre-existing defects we could not reasonably detect.
Nothing in these terms limits liability where the law forbids it.
Complaints
If you have concerns, contact us using the details above.
Please describe the issue and include photos where possible.
We will respond and propose a practical next step.
Intellectual property
Any written reports remain our property until paid in full.
You may use them for your own property records and decisions.
Privacy
We handle personal data under our Privacy Policy.
It is available on devontraditionalthatchers.co.uk.
Governing law
These terms are governed by the laws of the United Kingdom.
Disputes are subject to the courts of the United Kingdom.
